- Genesys Cloud US1
- JMeter 5.6
- 500 concurrent SIP threads
- BYOC Edge (v2.4.1)
- Service Account with Admin permissions
What is the correct way to configure the SIP trunk capacity for a BYOC Edge setup when running high-concurrency load tests? We are pushing 500 simultaneous calls from JMeter to the Edge. The Edge logs show “Connection limit exceeded” after about 400 calls are active. The SIP trunk in Genesys is set to unlimited, but the Edge itself seems to drop the registration or fail to establish new media sessions.
The error in the Edge debug log is:
2024-05-20 10:15:30 ERROR [SipStack] Connection refused: too many concurrent sessions. Max sessions: 400.
We increased the maxConcurrentSessions in the Edge config file, but the restart did not help. The calls fail with a 486 Busy Here response from the Genesys platform. Is there a specific setting in the Genesys Admin portal under Edge management that overrides the local config? We need to validate the max throughput before our production rollout. Any help with the config parameters would be appreciated.