Just noticed that our AppFoundry integration is failing to synchronize tenant configurations across multiple Genesys Cloud organizations when using the Bring Your Own Cloud (BYOC) Edge API. The POST /api/v2/edge/byoc/tenants endpoint returns a 403 Forbidden error with the message “Access denied: insufficient privileges for cross-tenant operation” despite using a service account with the “Edge Administrator” role assigned in each target organization. The payload validates correctly against the schema, and the OAuth token has the necessary scopes (edge:read, edge:write, wfm:admin). This issue persists across all regions, including US-East and EU-West, and occurs consistently during our nightly bulk sync process. The environment details include Genesys Cloud version 2023-04-P1 and our custom integration SDK version 4.2.1. We have verified that the service account credentials are active and not expired, and the API rate limits are well within the acceptable threshold for our request volume. The error response does not provide any additional context or troubleshooting steps, making it difficult to pinpoint the exact cause of the privilege escalation failure.
The expected behavior is for the API to successfully create or update the BYOC tenant configuration in the specified organization, returning a 201 Created or 200 OK status code. Instead, the integration logs show a consistent 403 error, which halts the entire synchronization pipeline. We have attempted to use different service accounts with varying levels of administrative access, but the result remains the same. The issue appears to be related to how the API handles cross-tenant permissions within the BYOC framework, as single-tenant operations complete without any errors. Any insights into the specific permission requirements or API limitations for multi-tenant BYOC configurations would be greatly appreciated. We are currently stuck in a deployment cycle and need a resolution to ensure our clients’ edge configurations are accurately maintained across their federated environments.