What is the reason the BYOC edge is throwing a 502 Bad Gateway when replaying old Zendesk ticket webhooks? The Architect flow works fine in the cloud, but the local edge container logs show connection reset by peer on the https://api.mypurecloud.com/v2/interactions endpoint.
The main issue here is likely a mismatch between the expected data type or required fields in the Zendesk payload versus what Genesys Cloud’s Data Action actually sends. While the Zendesk API documentation covers standard fields, the edge container might be rejecting malformed replay requests. Check your webhook headers.