Looking for advice on handling 502 errors from the BYOC Edge when calling /api/v2/analytics/conversations/details via the GC CLI during Terraform apply. Edge version is 10.5.0.2. The private connection is healthy, but the gateway drops the request.
POST /api/v2/analytics/conversations/details HTTP/1.1
Host: edge.example.com
502 Bad Gateway
The public API works fine. Is this a known timeout issue with BYOC routing for large payloads?
The docs actually state that the analytics API endpoints are not designed for high-concurrency POST requests, especially when routed through a BYOC edge. The 502 Bad Gateway is often a symptom of the edge dropping connections because the backend analytics service is overwhelmed or timing out due to the payload size.
Check your request body. If you are querying a large date range or multiple conversations in a single POST, the edge might be rejecting it before it even hits the Genesys Cloud core. Try breaking down the query into smaller chunks. Also, verify if you are hitting the rate limits for the analytics API. The default limit is quite low for detailed conversation data.
Here is a quick JMeter config tweak to help diagnose if it’s a throughput issue:
<HTTPSamplerProxy guiclass="HttpTestSampleGui" testclass="HTTPSamplerProxy" testname="Analytics Details" enabled="true">
<stringProp name="HTTPSampler.path">/api/v2/analytics/conversations/details</stringProp>
<stringProp name="HTTPSampler.method">POST</stringProp>
<boolProp name="HTTPSampler.follow_redirects">true</boolProp>
<boolProp name="HTTPSampler.use_keepalive">true</boolProp>
<elementProp name="HTTPsampler.Arguments" elementType="Arguments">
<collectionProp name="Arguments.arguments">
<elementProp name="" elementType="HTTPArgument">
<boolProp name="HTTPArgument.always_encode">false</boolProp>
<stringProp name="Argument.value">{"date_from": "2023-10-01T00:00:00Z", "date_to": "2023-10-01T01:00:00Z"}</stringProp>
<stringProp name="Argument.metadata">=</stringProp>
</elementProp>
</collectionProp>
</elementProp>
</HTTPSamplerProxy>
Limit the date_from and date_to to a 1-hour window initially. If the 502 stops, it’s a payload/timeout issue on the edge. If it persists, check the edge logs for upstream connection resets. The Analytics API docs mention specific constraints on concurrent queries. Also, ensure your BYOC edge version supports the latest API schema; sometimes older edges drop newer payload formats.