Looking for advice on a recurring issue with bulk export jobs for digital channel transcripts in our Genesys Cloud BYOC environment (eu-west-1). The export job initiates correctly and processes metadata filters for legal hold tags, but the job status remains stuck at 99% completion for several hours before eventually timing out. The S3 bucket permissions have been verified, and the IAM role attached to the BYOC account has full access to the target bucket. However, the export logs show a repeated retry pattern when attempting to write the final manifest file.
The environment uses Genesys Cloud version 2024-02 and the Bulk Export API v2. The digital channels involved are primarily web chat and SMS. When checking the job status via the API, the error field is empty, but the S3 bucket does not receive the expected CSV manifest or the transcript payload files. The chain of custody requirements are strict, so we need a reliable way to trigger these exports without manual intervention.
Job ID: exp_12345678-abcd-efgh-ijkl-9876543210
Status: FAILED
Error Code: S3_UPLOAD_TIMEOUT
Message: Failed to persist export manifest to S3 after 3 retries.
Has anyone seen this specific S3 upload timeout with digital channel transcripts? Is there a known limitation with large batch sizes in the current release?