Just noticed that our BYOC Edge connector is consistently timing out when attempting to push interaction events to the Genesys Cloud platform. The client environment is deployed in the US East region, and we are using the latest v2.1.0 connector binary.
The issue manifests specifically during high-concurrency periods where the connector attempts to batch send interaction updates. Instead of receiving a 200 OK or a standard 4xx error, the HTTP client hangs until it returns a 504 Gateway Timeout after exactly 30 seconds. This aligns with our configured request timeout, suggesting the connection is established but the platform is not responding or processing the payload within the expected window.
We have verified that the OAuth tokens are valid and that the specific org permissions include interaction:view and interaction:modify. Network traces confirm no packet loss or firewall drops between the BYOC instance and the Genesys Cloud endpoints. The payload size is well within the documented limits, averaging around 2KB per batch.
Has anyone encountered similar latency issues with the interaction events endpoint in a BYOC setup? We are reviewing the BYOC Performance Guidelines but are looking for specific workarounds or configuration adjustments that might mitigate these timeouts during peak load.