Hi guys
I’ve probably overlooked something simple but I have an issue where I do not get a busy tone played out in the following call flow scenario:
PSTN=>CUBE=>SIP Server=>Busy DN (either internal or an externally routed one).
I just get silence on busy. Looking at the SIP Server deployment guide it has:
busy-tone
Default Value: music/busy_5sec
Valid Values: Name and path of any valid audio file
Changes Take Effect: Immediately for all new calls
In this example, is busy_5sec the name of the folder, and if so what should the actual filename be? I also assume this music folder should be in the install folder for SIP Server and not MCP for msml.
If I make the call via MCP by first routing to an IVR profile and vxml app I get the MCP busy audio fine.
If it’s relevant I’m also not always hearing the dialing/calling tone either when a call is being transferred or dialing through to the destination DN.