Bulk Routing Profile Update via API returns 400 on Skill Group Assignment

Running an A/B test comparing skills-based evaluation against bullseye expansion for East Coast queues. Data table maps customer tier → skill group → weight. Automating profile updates via POST /api/v2/routing/routingprofiles to cut Admin overhead during peak.

Batch update returns 400 Bad Request. Schema validator passes, but response throws: "invalid_request: Skill group id 'sg_12345' not found in division 'main'." Division ID verified. Skill group exists. Manual agent assignment routes correctly. Queue throughput is stalled pending profile sync.

Occasional timeout in console logs, but 400 returns immediately. Swapped to alternate skill group in same division → identical error. Retried 3x with exponential backoff. No change.

Suspect payload structure mismatch. Current structure:

{
 "name": "Premium_Support_Test",
 "skill_groups": [
 {
 "id": "sg_premium_tier",
 "weight": 1.0
 }
 ],
 "division": {
 "id": "main"
 }
}

Data table columns: Tier, SkillGroupID, Weight. Python 3.9 script parses CSV → builds JSON payload. Ran clean for West Coast A/B test last week. Prod environment. ID format matches GET /routing/skillgroups response. Division is main. Zero typos.

Data table logic is sound. Architect routing rules are blocked. Agents defaulting to fallback routing, skewing A/B test metrics. Skill groups are standard (no custom/language tags). Error persists across all tested IDs. Points to payload schema mismatch or endpoint bug.

SLA targets at risk if unresolved by EOD. Bullseye expansion evaluation depends on active skill group weights. Data table cron runs on schedule, but routing engine ignores new weights without profile sync. API version: 2024-01-15. SDK: Python 3.9. Division matches Admin UI. Profile name & queue assignment updates succeed. Skill group assignment fails consistently. Profile ID: rp_abc123. Skill group ID: sg_xyz789. Error repeats per batch item. Response contains error object, no stack trace. Headers: standard auth + application/json. Token valid. Other endpoints functional. Issue isolated to skill group assignment on routing profiles.

Could the weight field be triggering validation? Docs don’t specify constraints for bulk skill group updates. Has anyone hit this with preferred agent or priority-based routing payloads? Saw a similar thread in the community forums last month but no resolution. Clarifying question: Does the POST /api/v2/routing/routingprofiles endpoint require a nested evaluation_method field when pushing skill group weights, or is the flat structure correct?

Problem

The payload structure you’re submitting conflicts with the ROUTING PROFILE schema. The POST endpoint only creates new entities. You’ll need to switch to PUT for modifications. More importantly, the API doesn’t accept a SKILL GROUP ID field on routing profiles. Profiles only accept a SKILLS array. The validator throws that 400 because the system attempts to resolve a non-existent configuration key against the MAIN division. Honestly, it’s a common tripwire when migrating test data.

Code

Here is the correct payload structure for updating the profile via the REST API. Make sure the DIVISION ID matches the exact division where the skills reside. You’ll also need the routing:profile:write OAUTH SCOPE attached to your token.

PUT /api/v2/routing/routingprofiles/{routingProfileId}
Host: api.mypurecloud.com
Content-Type: application/json
Authorization: Bearer <access_token>

{
 "name": "East Coast A/B Test Profile",
 "division": {
 "id": "div_main_123",
 "name": "Main"
 },
 "skills": [
 {
 "id": "skill_acme_01",
 "name": "Tier1_Support"
 },
 {
 "id": "skill_acme_02",
 "name": "Tier2_Billing"
 }
 ],
 "languages": [],
 "enabled": true
}

Error

You will likely see the 400 vanish once you remove the SKILL GROUP reference. If the DIVISION ID still triggers a validation failure, check the ADMIN UI under Admin > Routing > Skills. The division dropdown there shows the exact hierarchy the API expects. Sometimes the MAIN division gets split across multiple sub-divisions during org migrations. The API won’t auto-resolve cross-division skill references. It just drops the request. You’ll want to verify the skill ownership directly in the UI before retrying the batch.

Question

Are you mapping the SKILL GROUP weights directly in this payload, or is that handled downstream in your routing strategy configuration? The BULLSEYE EXPANSION settings live on the queue level. You’ll want to verify the routing strategy configuration next. The dashboard usually flags mismatched skill assignments before the API even processes the batch.

the earlier post’s spot on about the schema mismatch. The platform doesn’t map SKILL GROUP IDs directly onto a ROUTING PROFILE. You’ll have to pass the individual SKILLS ARRAY instead. If you run this through a CI pipeline or a quick script, you’ll hit that 400 every time the validator tries to resolve a group object that doesn’t belong there.

Here is how you structure the PUT request to actually push the changes. Make sure your AUTHORIZATION header has the routing:profile:write scope before you fire it off.

PUT /api/v2/routing/routingprofiles/{routingProfileId}
Content-Type: application/json

{
 "name": "East Coast Tier 2 Support",
 "divisionId": "main",
 "skills": [
 {
 "id": "skill_a1b2c3",
 "level": 5
 },
 {
 "id": "skill_d4e5f6",
 "level": 3
 }
 ],
 "utilization": {
 "occupancy": 0.75,
 "utilization": 0.85
 }
}

I usually wrap this in a quick Python loop using the PureCloudPlatformClientV2 SDK to handle the compliance checks before the commit. The SDK handles the token refresh automatically, which saves a headache during long runs.

from purecloudplatformclientv2 import RoutingApi, RoutingProfile, Skill

api = RoutingApi(platform_client)
profile = api.get_routing_routingprofile(profile_id, expand='skills')

# map your tier data to skill objects here
profile.skills = [
 Skill(id='skill_a1b2c3', level=5),
 Skill(id='skill_d4e5f6', level=3)
]

api.put_routing_routingprofile(profile_id, profile)

The BULK UPDATE endpoint doesn’t actually exist for routing profiles yet, so you have to iterate. Just add a small delay between calls to keep the RATE LIMIT happy. If the DIVISION ID is wrong, the whole batch fails silently until you check the audit logs. Always validate the SKILLS ARRAY against the active directory first.

Confirmed this works in my staging env. The 400 stops immediately once you swap the group ID for the skill array. The CONFIG RELOAD takes about thirty seconds to propagate to the edge nodes. You’ll see the routing rules update in the dashboard shortly after the cache flushes. Takes a minute sometimes. Don’t panic if the queue metrics lag. The cache flushes on its own.