Bulk Recording Export API 403 Forbidden on Legal Hold Metadata

NICE CXone API & Integrations
1

Struggling to figure out why the bulk export job fails when attempting to include specific legal hold metadata fields. The standard export works fine, but adding the legal_hold_status attribute triggers an immediate failure.

  1. Initiate a bulk export job via POST /api/v2/recordings/exports.
  2. Include the filter legalHoldStatus=true and request the legalHoldId in the columns array.
  3. The job status moves to QUEUED then immediately to FAILED.

The error log shows:
{"code": "forbidden_resource", "message": "Access denied to restricted metadata fields for user role: recording_export_specialist"}

This is confusing because the service account has recording:bulk:export permissions. We are using the Python SDK v4.5.1. The issue occurs consistently in the London region. Other metadata like callDirection exports without issue. Is there a separate permission scope required for legal discovery metadata fields? The documentation does not mention any additional scopes beyond the standard export permissions. This is blocking our current discovery request timeline.

2

It’s worth reviewing at the permissions on the user running the export. the 403 is likely an access control issue, not a load problem. ensure the user has the ‘view:recording:legalhold’ permission. also, check if the legal hold feature is actually enabled for your org in admin settings.