Could someone explain the interaction between AWS S3 lifecycle rules and Genesys Cloud bulk export jobs when dealing with legal hold requirements?
We are operating in the EU-West region and have a strict chain of custody requirement for all digital channel recordings involved in ongoing litigation. The current setup involves a bulk export job triggered via the /api/v2/recording/exports endpoint, delivering files to a dedicated S3 bucket configured for legal hold. The issue arises when the S3 bucket has a lifecycle policy set to transition objects to Glacier after 90 days.
The Genesys Cloud export job seems to rely on the object existence in the standard storage class for the final integrity check before marking the job as SUCCESS. When the lifecycle policy triggers prematurely due to a misconfiguration in the metadata tagging (specifically the x-amz-storage-class header not being respected during the initial upload phase), the export job fails with a 403 Forbidden error, citing an inability to verify the checksum. This breaks the audit trail because the job status remains FAILED until manual intervention, which is unacceptable for our compliance officers.
- Attempted to adjust the S3 lifecycle rule to exclude objects tagged with
legal-hold=true, but the Genesys Cloud export process does not appear to apply this tag consistently to all intermediate manifest files. - Checked the
/api/v2/recording/exports/{exportId}endpoint for detailed error logs, but the response only provides a genericS3_ACCESS_DENIEDmessage without specifying which object caused the failure.
The environment is running on the latest platform version as of last Tuesday’s patch. We need a reliable way to ensure the export process completes successfully even if the underlying storage class transitions, or a method to force the export job to use a specific storage class that overrides the bucket default. Any insights on how to configure the S3 integration settings within the Genesys Cloud admin console to prevent this lifecycle conflict would be appreciated.