Configuration is broken for some reason…
We are attempting to configure a direct S3 destination for bulk recording exports to satisfy legal discovery chain of custody requirements. The environment is Genesys Cloud London Region, running on version 23.2. We are using the Python SDK 2.14 to initiate the bulk export job via the POST /api/v2/recordings/jobs endpoint. The configuration specifies an S3 bucket in eu-west-2 and uses a specific IAM Role ARN for the destination credentials.
However, the job status immediately transitions to failed with the error message: AccessDenied: User: arn:aws:sts::123456789012:assumed-role/GenesysExportRole/session-name is not authorized to perform: s3:PutObject on resource: arn:aws:s3:::legal-hold-archive/exports/2023-10-27/.... We have verified that the IAM Role has the correct s3:PutObject and s3:ListBucket permissions attached via the policy. The trust policy for the role allows genesyscloud.com as a principal.
The issue seems to be related to how the external ID or the specific session context is handled during the assumption process. Are there specific constraints on the external ID format required by the Genesys Cloud S3 integration? We have checked the audit logs on the AWS side, and the request originates from the expected IP range, but the signature validation fails. Any insights on the correct trust policy structure for this integration would be appreciated.