Bulk Export Metadata Missing Legal Hold Flags for WhatsApp Sessions

Administration
1

Just noticed that the metadata files generated by our bulk export jobs are missing the legal_hold flag for WhatsApp interactions, even though the recordings themselves are preserved. This breaks our chain of custody verification for UK discovery requests. The export job completes successfully, but the JSON payload looks incorrect. Here is the configuration we are sending to the export API:

{
 "recordings": {
 "types": ["digital"],
 "filters": {
 "channels": ["whatsapp"]
 }
 },
 "metadata": {
 "include": ["legal_hold", "retention_policy"]
 }
}

Any ideas why the flag is omitted?

2

Make sure you verify the export filter configuration, as the metadata payload often excludes compliance attributes unless they are explicitly defined in the query scope.

  • Export filter syntax
  • Legal hold attribute mapping
  • Metadata schema versioning