Can’t get this config to load properly properly for the latest legal discovery request. The bulk export job initiates correctly but fails during the metadata synchronization phase with a 403 Forbidden error. The API gateway logs show AccessDenied: The bucket policy does not grant permission to the assumed role specifically when attempting to write chain of custody hashes to the S3 destination.
The environment uses Genesys Cloud v24.2.1 and the Recording API v2. The S3 bucket policy was updated yesterday to include the new IAM role genesys-legal-export-role, but the export job still references the old role ARN in the error trace. The digital channels configuration includes Webchat and Email, both tagged with legalHold=true. The audit trail shows the job status changing from QUEUED to FAILED within seconds.
The metadata payload includes recordingId, participantId, and legalHoldTimestamp. The error occurs before any actual media files are transferred, suggesting the issue lies in the initial metadata write permission check. The S3 integration uses server-side encryption with AWS KMS, and the KMS key policy allows the assumed role to decrypt. However, the bucket policy denies the s3:PutObject action for the specific prefix /legal-hold/2024/.
Has anyone encountered a similar 403 error during the metadata sync phase of a bulk export job, and how was the role assumption issue resolved?