Bulk Export Job Failing with 403 on S3 Put

Administration
1

Quick question about the Recording API bulk export jobs failing with a 403 error when pushing to our S3 bucket.

The IAM policy allows PutObject but the Genesys Cloud service account seems to be missing the specific bucket policy permission for the eu-west-2 region. This is breaking our chain of custody logs for legal discovery.

Has anyone seen this specific mismatch between the API role and the S3 bucket policy?

2

Make sure you verify the bucket policy explicitly grants s3:PutObject to the Genesys Cloud service principal for that specific region. Check out this guide for the exact JSON syntax: support.example.com/wfm/s3-policy-fix.