My config is not working for the recording export job targeting our legal hold requests. The standard voice recordings export fine to the S3 bucket, but the digital channel data fails with a 400 Bad Request. The payload seems correct, yet the API rejects the metadata schema for chain of custody fields. Any ideas why the digital stream is being blocked?
Make sure you validate the JSON structure of your metadata payload before sending it. The 400 error usually stems from schema mismatches rather than authentication issues. Digital channel metadata requires a strictly flat object structure. Nested arrays or null values in required chain-of-custody fields trigger immediate rejection.
Check your JMeter thread group configuration. If you are simulating concurrent export jobs, ensure the metadata object is flattened. Here is a quick validation snippet for your pre-processor:
// Ensure metadata is a flat Map, not nested
String meta = vars.get("metadataPayload");
JSONObject obj = new JSONObject(meta);
if (obj.has("nestedField")) {
throw new RuntimeException("Metadata must be flat");
}
Also verify that your S3 bucket policy allows write access from the Genesys Cloud service principal. Rate limits can sometimes mask underlying schema errors if the request is throttled before validation. Run a single-threaded test first to isolate the payload issue from throughput constraints.