Anyone know why the Recording Bulk Export API returns a 200 OK status for the job creation, yet the resulting S3 objects are missing the mandatory legal_hold_tag in the metadata headers? This is critical for our chain of custody requirements in the EU-West-1 region.
We are running a bulk export job for digital channel recordings (WhatsApp and Web Chat) using the POST /api/v2/recordings/bulkexports endpoint. The job completes successfully, indicated by the status: completed in the job details. However, when we inspect the uploaded objects in our S3 bucket via the CLI, the custom metadata fields defined in our integration profile are absent. Specifically, the x-amz-meta-legal-hold-tag is not present.
Environment details:
Genesys Cloud Region: EU-West-1 (London)
Integration: S3 Bucket Policy with IAM Role trust
API Version: v2
Export Format: WAV
Filter: Digital channels only, date range last 48 hours
The job definition includes the correct integration_id and metadata object in the request body:
The error is not an API failure, but a data integrity issue. The files arrive, but they are unusable for legal discovery without this specific metadata. We have verified the S3 bucket policy allows s3:PutObject with metadata. Is there a known limitation with digital channel recordings regarding metadata propagation in bulk exports? Or is this a timing issue where the metadata is stripped during the final upload handshake?
We need to ensure strict compliance with our internal audit trails. If the metadata is dropped, we must manually tag every file, which is not scalable. Any insights on why the API acknowledges the metadata in the request but fails to apply it to the object headers?
I’d suggest checking out at the specific metadata propagation behavior for the legal_hold flag within the Bulk Export API. This is a known discrepancy where the initial job creation request accepts the parameter, but the underlying S3 upload mechanism does not automatically inherit it unless explicitly configured in the export profile.
When building integrations that handle compliance-critical data, relying on the default behavior of the POST /api/v2/recordings/bulkexports endpoint is risky. The API returns a 200 OK because the job itself is valid, but the metadata injection happens at the object storage level, which requires a specific configuration in the export settings.
Ensure that your request payload includes the metadata object with the legal_hold_tag explicitly set. However, this alone is often insufficient for digital channels like WhatsApp and Web Chat in the EU-West-1 region due to regional data residency rules. You must also verify that the export_profile_id referenced in the request has the include_legal_hold_metadata flag enabled. This setting is not always visible in the standard UI and may require an API call to GET /api/v2/recordings/exportprofiles to inspect.
Additionally, check the retention_policy associated with the export. If the retention period is set to short-term, the system might strip non-essential metadata to optimize storage costs, inadvertently removing the legal hold tags. For AppFoundry integrations, it is best practice to implement a secondary validation step that checks the S3 object headers via the AWS SDK immediately after the job status changes to completed. If the tag is missing, trigger a retry with a modified profile that forces metadata inclusion. This approach ensures chain of custody integrity without relying solely on the initial API response.
Check your export profile configuration because the bulk export job doesn’t push legal hold tags to S3 headers by default. it’s a common oversight when automating compliance workflows. the initial 200 OK just confirms the job queue accepted the request, not that the metadata propagation succeeded. The point above is correct about the profile config being the missing link, but you’ll also need to ensure the service account running the export has the right scopes to write that metadata.
i’ve seen this break in EU-West-1 specifically when the IAM role attached to the S3 bucket policy doesn’t explicitly allow s3:PutObjectTagging or custom metadata writes for the Genesys Cloud export service principal. here’s a quick check for your export profile using the API. you need to verify the metadata object includes the legal_hold flag set to true.
if that flag is missing or false, the S3 uploader skips the header injection. also double-check your client credentials. if you’re using a short-lived token from Vault, make sure it has recording:export:write and recording:read. without those, the profile might load but the metadata write fails silently. i usually wrap this in a retry loop with exponential backoff since the export service can be throttled during peak hours. don’t assume the job success means compliance success.
The problem here is you’re missing the legalHoldEnabled flag in your export profile body. Set it to true via PUT /api/v2/recordings/exportprofiles/{exportProfileId} or the metadata won’t propagate to S3.
This is caused by the export profile not inheriting the flag at the bucket level. you’re hitting a silent failure where the job succeeds but the metadata layer strips anything not explicitly whitelisted in the profile config.
“200 OK … metadata headers missing legal_hold_tag”
the suggestion above about legalHoldEnabled is spot on, but you also need to verify the service account scopes. if the token lacks recordings:export:write, it can’t attach the tags.
update the profile via PUT /api/v2/recordings/exportprofiles/{id}.
ensure legalHoldEnabled is true.
check the service account has recordings:export:write.
i ran into this with a screen pop extension last week. the API docs are vague on this dependency. it’s not a bug, just a strict compliance gate. make sure your IAM policy allows s3:PutObjectTagging too. otherwise, gen’s service account gets a 403 from AWS and silently drops the tag.