Is it possible to configure the Bulk Export API to return larger page sizes for digital channel transcripts? The current default limit of 100 records per request is creating significant latency when processing large discovery sets.
We are operating in the Europe/London environment using Genesys Cloud v2024.3.0. The legal team requires complete transcript metadata for a specific date range. The current workflow requires hundreds of sequential API calls to assemble the full dataset, which impacts the chain of custody documentation.
The endpoint /api/v2/analytics/bulk-export/jobs returns the expected job ID, but the resulting data stream respects the standard pagination rules. Increasing the page size parameter in the query string results in a 400 Bad Request error, indicating the value exceeds the maximum allowed threshold.
We need to ensure the export process remains efficient while maintaining strict audit trails. Any guidance on optimizing this retrieval method for high-volume legal holds would be appreciated. The goal is to reduce the number of API hits without compromising data integrity.