I’m curious as to why the recording bulk export job fails with a 403 Forbidden error specifically when targeting interactions tagged with legal hold status? The standard recordings export successfully to our S3 bucket, but the moment the query includes the legal_hold: true filter, the job transitions to FAILED state immediately after initialization.
The environment is Genesys Cloud (EU-West-1) integrated with AWS S3 via IAM role assumption. The IAM policy attached to the export role has s3:PutObject and s3:ListBucket permissions confirmed. The error payload in the job details shows:
{
"code": "forbidden",
"message": "Access Denied: Unable to write object to destination bucket. Check IAM permissions and bucket policy."
}
This is critical for a current discovery request where chain-of-custody metadata must be preserved in the exported files. The standard audit trail logs show the export job was initiated by a user with admin:export and admin:legalhold permissions. The S3 bucket policy allows access from the specific Genesys Cloud account ID. However, legal hold objects seem to trigger a different access control path or require additional encryption key permissions that are not documented clearly in the standard bulk export API reference.
- Verified the IAM role trust policy allows
genesyscloud.amazonaws.comto assume the role, and confirmed the bucket policy allows the specific account ID. - Attempted to export a single non-legal-hold recording with the same query structure to confirm network and permission baseline, which succeeded without error.
We need to ensure the exported files retain the legal hold metadata tags for compliance. Is there a specific permission scope or encryption key (KMS) requirement for legal hold exports that differs from standard recording exports? Any insight into the specific access control list for legal hold objects in the export pipeline would be appreciated.