I’ve spent hours trying to figure out why the bulk export job fails with a 400 Bad Request when attempting to filter by architect flow metadata for digital channel interactions. The requirement is to export all chat and message recordings that were routed through a specific IVR flow for legal discovery purposes. We need the chain of custody to be clear, so the metadata must include the flow ID and the specific node where the interaction terminated.
Environment: Genesys Cloud BYOC EU-West-1
Endpoint: POST /api/v2/bulkexports/exportjobs
Filter: interaction.routing.flow.name AND interaction.media.type in [‘chat’, ‘message’]
The request body looks standard based on the documentation for voice recordings, but digital channels seem to behave differently. When I include the flow name filter, the API rejects the job immediately. If I remove the flow filter, the job runs, but I get too much data, which is not acceptable for the audit trail.
“Invalid filter criteria. The field ‘interaction.routing.flow.name’ is not supported for media type ‘chat’ in bulk export jobs.”
This error is confusing because the Architect flow is clearly defined and active in the environment. We are using the same flow logic for voice and chat, so I expected the metadata to be consistent. The recording URLs are present in the response when I query individual interactions via the GET /api/v2/interactions/recordings endpoint, so the data exists. The issue is purely with the bulk export job creation.
Is there a known limitation with filtering digital channel recordings by architect flow metadata in bulk exports? Or is there a different field I should be using to achieve the same result? We need to ensure the export includes only the relevant interactions for the legal hold request. Any guidance on the correct filter syntax or alternative approach would be appreciated. The timezone for the export window is Europe/London, and the job is scheduled to run outside of peak hours to avoid impact on production.