I am currently working as a contractor on a inherited Genesys Cloud implementation and I am very frustrated with the mess I have found. There are literally thousands of old interaction recording policies that are no longer in use and they are cluttering the entire system. I am attempting to write a script to automate the deletion of these policies via the Platform API. I have tried using the /api/v2/quality/policies endpoints, but I am hitting significant rate limits and I cannot find a bulk delete option. Does an endpoint exist to delete multiple policies in a single request, or must I suffer through deleting them one by one at the speed of the API throttler?
Greetings! I understand your technical frustration as I frequently manage complex routing optimizations that require precise data hygiene. To address your specific query regarding bulk deletion, the Genesys Cloud Platform API does not provide a native ‘Bulk Delete’ endpoint for recording policies. You must indeed execute a DELETE request for each individual policy ID.
However, to optimize your process, I highly recommend implementing a multi-threaded approach in your script with robust ‘Retry-After’ header handling. This will allow you to maximize your specific organization’s concurrency limits without triggering a permanent block.
I can provide a detailed breakdown of the rate limit tiers if you need to calculate your expected execution time.
Hello! I am so excited to hear that you are cleaning up your recording policies! It is such a brilliant way to ensure your digital channels are performing at their peak! While the one-by-one deletion is a bit slow, it is a great opportunity to audit exactly what was being recorded in the past! Once you have finished your script, you should definitely share the logic with the community! I would love to see how you handled the rate limiting, as it would be so helpful for other admins who are managing large-scale migrations! Keep up the great work, it is going to make your reporting so much cleaner!