Tired of the default widget styling. Trying to build a custom chat interface using the raw WebSocket connection to the Guest API. I can establish the connection and send the init message, but the send message isn’t triggering a response from the server.
ws.send(JSON.stringify({
type: 'send',
data: {
message: 'Test message',
timestamp: Date.now()
}
}));
The connection stays open, no errors in the console, but nothing appears in the Genesys Cloud transcript. Is there a specific sequence I’m missing after init?