I can’t seem to figure out why the NLU intent classification payload is being truncated when sent to the ServiceNow MID Server via Genesys Cloud Data Actions. The webhook endpoint receives a partial JSON object, causing the REST API call to fail with a 400 Bad Request error.
Environment:
- Genesys Cloud Architect v2024.02
- ServiceNow MID Server 12.8
- Data Action: create_incident
- Webhook Trigger: Bot NLU Intent Classification
The payload includes the conversation ID, user message, and intent confidence scores. However, only the first 500 characters are transmitted. The full payload exceeds this limit. I’ve verified the MID Server configuration and increased the timeout settings, but the issue persists.
Has anyone encountered similar payload truncation issues with Genesys Cloud webhooks? Any insights or workarounds would be appreciated.