Is it possible to prevent bot intent classification drift when our weekly WFM schedule pushes at 10:00 AM CST?
Agents in the Support group lose digital skills instantly, causing the bot to route calls incorrectly.
The /api/v2/analytics/conversations/summarized endpoint shows a 40% drop in bot resolution rates exactly at publish time.
Our custom Python script (SDK v2.15) fails to re-assign skills before the bot logic triggers, breaking the flow.