Can’t get this config to load properly…
Trying to pass the Zendesk ticket ID as a custom attribute in Genesys Cloud Bot, but the integration fails silently.
Environment:
- Genesys Cloud Build 2024.07
- Zendesk API v2
- Bot Builder v3
In Zendesk, macros just fire. Here, the bot seems to ignore the custom attribute mapping. Is there a specific field type required for this?