Bot Connector failing during Zendesk-to-GC migration

My configuration keeps failing… trying to migrate legacy bot intents from Zendesk to Genesys Cloud. The Architect flow triggers the 400 Bad Request when trying to set the bot list via PUT /api/v2/integrations/botconnector/{integrationId}/bots. It seems the payload structure differs significantly from Zendesk’s ticket creation API. We are using the latest SDK but the custom attributes aren’t mapping correctly. Does anyone have a working example of the JSON body for this endpoint?

1 Like