What is the standard approach to map old Zendesk macros to Genesys Cloud Bot intents? The migration guide suggests using custom attributes, but the Bot Builder UI does not show a clear import path for legacy macro data.
We are stuck on the ‘intent’ configuration step. Every time we try to link a macro to an intent, the system returns a 400 error saying the attribute is read-only.
Any tips on how to handle this manually? We need to preserve the French support team’s workflow logic without rebuilding every single intent from scratch.