Is it possible to programmatically import Zendesk Guide articles into Genesys Cloud Bot deflection without hitting a 400 Bad Request? We are mapping Zendesk tickets to GC interactions. The validation fails on the knowledgeSource field.
botConfig:
deflection:
enabled: true
source: zendesk_guide
Error: Invalid knowledge source type. How should we structure the payload to mimic Zendesk’s article hierarchy?