What’s the best way to ensure bot interaction metrics include carrier-specific trunk metadata when using Genesys Cloud AI bots on BYOC connections? The /api/v2/analytics/conversations/summary endpoint returns null for carrierId on ap-southeast-1 trunks, while PSTN sessions populate correctly.
Environment details:
- Genesys Cloud Region: ap-southeast-1
- Trunk Type: BYOC (SIP)
- Bot Version: 1.0.4
- API Endpoint: /api/v2/analytics/conversations/summary
The data gap prevents accurate ROI calculation for carrier-specific voice bot deployments.