Just noticed that the conversation detail view for AI-driven interactions shows a significant delay in metric updates compared to standard voice queues. The environment is Genesys Cloud EU-West (Paris), and the lag exceeds thirty minutes for bot-initiated sessions. This discrepancy complicates real-time monitoring of deflection rates.
The Architect flow utilizes standard bot nodes without custom API integrations. Is this a known limitation for AI analytics in the Performance module, or does specific configuration affect data refresh intervals for non-voice channels?