Why does this setting in the Analytics API configuration prevent the trunk_id field from populating for interactions routed through our secondary BYOC trunks during carrier failover events?
“The trunk_id is only available for standard Genesys Cloud trunks. BYOC trunks require explicit metadata mapping in the Architect flow.”
We have 15 APAC BYOC trunks and the conversation analytics data consistently returns null for this field despite correct SIP registration.