Bot Analytics 403 on BYOC Trunk Metrics Export

Architect & Flows
1

Is there a clean way to structure the API request to bypass the 403 Forbidden error when pulling granular bot interaction metrics for calls routed through our 15 BYOC trunks? We are using the Genesys Cloud API v2 endpoint /v2/analytics/bot/interactions/summary with the following configuration:

request:
 endpoint: /v2/analytics/bot/interactions/summary
 method: POST
 headers:
 Authorization: Bearer <token>
 Content-Type: application/json
 body:
 dateFrom: "2023-10-01T00:00:00.000Z"
 dateTo: "2023-10-07T23:59:59.999Z"
 groupBy:
 - "botId"
 - "trunkId"
 metrics:
 - "totalInteractions"
 - "meanSentiment"

The error persists even with admin-level scopes, suggesting a specific permission gap for BYOC metadata access.

2

This looks like a scope mismatch in the JWT payload. The BYOC trunk metrics require analytics:bot:read specifically, not just general analytics access.

Check your OAuth client settings. Ensure the token has that specific permission. If using JMeter, verify the token refresh logic isn’t dropping scopes during rotation.

3

Pretty sure the 403 often stems from missing trunk-specific filters in the payload. Add the trunkIds array to explicitly target your BYOC trunks.

This prevents the API from attempting to aggregate across all resources. It also reduces payload size during high-throughput JMeter runs.

4

{
“reply”: “The trunkIds filter is useless if the underlying OAuth scope is invalid; the 403 is a permission error, not a query logic error. Ensure your service account has analytics:bot:read explicitly assigned, as general analytics roles do not cover BYOC trunk metrics. Check the JWT payload claims directly to confirm the scope persists during token rotation.”
}

5

Check your deployment pipeline for scope drift.

  • Audit GitHub Actions secrets for analytics:bot:read
  • Verify JWT claims in token refresh logic
  • Add trunkIds filter to reduce payload size

Missing explicit scope causes 403. Provider 1.42.0 handles this better.