Running a python script to fetch user profiles via /api/v2/users. Script works fine for the first 50 requests but then bombs out with a 401 Unauthorized around request 51. Access token clearly expires before the loop finishes. Tried adding a simple retry loop but it just keeps failing. How do you handle token refresh inside a high-volume batch job?
You’re fighting the SDK instead of using it. The PureCloudPlatformClientV2 client handles token refresh automatically, but only if you’re using the async methods or the built-in retry logic correctly. If you’re manually managing access_token strings in a loop, you’re bypassing the internal refresh mechanism.
Switch to the SDK’s get_users method with pagination. It handles the 401s internally by checking the token expiry before each request batch. If you must use raw HTTP, implement exponential backoff on 401s specifically, not just generic retries. Here’s a quick snippet using the Python SDK to show how it handles the token lifecycle without manual intervention:
from platformclientv2 import PlatformClient
platform_client = PlatformClient.init_from_properties_file("config.properties")
users_api = platform_client.users_api
# This handles pagination and token refresh automatically
for page in users_api.get_users(page_size=50).body:
process_user(page)
Stop parsing headers manually. Let the client do the heavy lifting.