Basics of ISCC

t_swati · September 21, 2009, 2:33pm

Hi,

Im pretty new to Genesys..

Im trying to understand ISCC(I cud see it in Log file)..What is it exactly ?..It gets twice initialized..but why?

I cud see it in T-Server Options for Log..

Can any1 please tell me..else guide me which StudentGuide can help me..

Thnku..

cmcshane · September 21, 2009, 3:54pm

ISCC ( Inter Server Call Control ) is used by t-servers in a multi-site environment to support call matching and data transfer. You’ll find all the details you need in the ‘Multi-Site Support’ section of your t-server guide.

system · September 22, 2009, 10:18am

thnku…Ill go thru tat…

harris79 · September 22, 2009, 12:43pm

Here is a drawing showing how it works.

I’m not sure where this came from, so if it’s yours, thanks.

Rene · September 22, 2009, 4:08pm

Hi,

I would recommend you to download technical tutorial #39 “Understanding Inter Server Call Control (ISCC)” from Genesys Technical Support web site. It describes what ISCC is and how it works including snippets from T-Server log etc.

R.