Basic Genesys Installation

Voice & Telephony
1

I am installing basic Genesys Setup, referring to the Quick Start Manual I am having problem while starting IR Server says ‘can’t initialize Management Layer’ - and a dialog box press OK to exit IR

Till this point, the installation is according to the manual, and Desktop starter application works, generates and receives the calls.

any clue where to see?

thanks in advance

ptllogic

2

What do the IR Server logs indicate?

3

Now the IR starts but it is not able to connect to the DatabaseAccessPoint Application

11/14/03@12:37:54 G_A[server.c:server_restart] received disconnect from application Clfy_DAP

11/14/03@12:37:54 G_I[dbserver.c:dbserver_close] server Clfy_DAP is being closed

Thanks in advance

ptllogic

4

Hi,

Do you need connection to database? I mean, do you need to read some data from your strategy? If not, you can delete the DBAP aplication from connection field of IRS. Other case, you have to check the access infromation to database in Clfy_DAP application. Maybe it would help to check the tracefile from database server which is using by Clfy_DAP as well.

5

thanks ecki for the response,

yes the strategies queries the database, and database connection is available from sql plus.

how do i get the trace of database server?

thanks in advance

ptllogic

6

Ok, at first, please tell me which DBserver do you use for IRS. The DBServer for ConfigServer or one designated only for IRS purpose?

In the first case you have to go to the installation directory of this dbserver and find dbserver.cfg file. Then open it in text editor and find the section [log]. Below this must be minimal two options “verbose=” and “all=”. After verbose= you have to write all “verbose=all” and after all you have to wirte full path and name of your tracefile like so “all=c:\gcti\log\dbserver_tracefile.txt”. In the second case you have to open ConfigManager and find the aplication from appropriated DBServer. Open it and under option there must be also section log and under this section you have to find at least the same two options verbose and all. The Values for this option must be the same like by the first case.

7

Like This:

[log]

all=d:\Genesyslog\DBServerLogODS\DBServer.log

Buffering=false

debug=

expire=10

segment=10000

standard=network

trace=

verbose=all

8

Thank you Superglide…

9

thank you very much both of u for information, BTW, I installed DBServer on oracle machine and now i can access the database, the IRS now has the connectivity.

Thanks again, gods of genesys !!!

ptllogic

10

Ahhh… Well done. But what was the problem? And what fixed it?

11

I am confused here too… What was fixed?

It looked like URS had trouble finding DAP, but … how did he fix it?

12

It seems to be a problem by the oracle client on the previous computer.

13

oh sorry i was away and did not reply.. it got rectified by doing this:

  1. Oracle with CRM data was running on the same machine as that of Genesys.

  2. I was trying to access CRM data in Oracle by using the DBAccessPoint Application which was pointing to Oracle DB on same machine. Assuming that the same DBServer will do the needful for both, Genesys data as well as CRM data

  3. I shifted CRM data to different Oracle installation on different machine.

  4. Installed DBServer on the other machine

  5. Pointed the DBAccessPoint application to new Oracle Installation

  • and it worked !!!

Is there any problem with previous setup where same Oracle was holding two Databases (Genesys data and CRM data) ?

once again sorry for the delay in reply

ptllogic

14

What OS do you have? If it is *unix, you have to check the oracle environment variable “SID” before you start the dbserver.

15

its win2k server, and sqlplus can access the dtatabase, its not the problem of client configuration.

16

Do you have still the trace file from dbserver from previous installation? Could you send me it please?