Hi,
We have an issue with Avaya IP phones losing the voice path when an agent starts a transfer on softphone.
Sometimes, if the agent manually puts line 2 on hold and returns to it, the voice path is returned.
We are pretty sure this is a problem with voice and data not being segregated on the switch, but I was wondering if anyone had found this to be a problem with TServer?
Thanks
Hi,
Has anyone experienced this issue and found the problem to lay with Tserver?
Regards
Jim
Why TServer?? Only thing that can do to be a TServer issue would be a bad configuration, and in that point would be a installer issue.
we recently moved to Avaya IP phones, and coming up with weird issues every now and then…
anyways, as cavagnaro mentioned, its in the switch config for sure… somewhere with codecs or shuffling thing- have those avaya guys to work on it… TServer cannot find them… its the voice path.. get it!!
Thanks for the input.
As I stated I am convinsed it’s an Avaya issue, just need some confirtmation for my own sanity.
The Genesys IP Contact Center (IPCC) is software that makes Genesys’ amount … IP phones, media applications, VoIP gateways, and conferencing units. <<>>
Best way to test these things?
Reproduce the issue without using genesys - ie deliver a call and try to transfer it using the hardphone and not softphone. If it is reproducible that way then it is 100% switch issue.
Only in SIP Enviroment. Not with propetary IP like Avaya.
Right cavagnaro! ;D
jimg, how are the transfers being accomplished? Hard phone, Genesys softphone?
Control with Avaya IP phones is very touchy because as cavagnaro points out, Avaya isn’t pure SIP.
Let us know and we may have a couple of additional thoughts.
Hi,
Our switch admin eventually worked it out.
When users were logged into Softphone and had VU stats displayed on there ip phones, the voice path could get lost.
There is a patch for the switch that we have yet to implement to resolve this.
Thanks for the help.