Is there a document similar to the Avaya Cookbook, but for Nortel DMS100/CS2k?
Something that explains the ommon config option required both on the switch and in the T-Servers to get the best from the integration. Also something that saves me trying to “reinvent the wheel.”
Steve
Hi ,
Is there a Avaya cook book as mentioned in this thread ? Can some body direct me to the source ?
Thanks
Manas
Sorry it took so long to reply, I stopped reading when the thread went random!
But back to the Avaya cookbook, it was written by somene called David Albert, I don’t know if he is (or was) Genesys.
It gives a good overview to Genesys CTI on Definity switches.
But as the it says “This document is provided ‘As-Is, Where-Is’ and is NOT intended to replace any official documentation from Genesys, Avaya, or any other vendor.”
Steve
Is this document on Genesys Support site or where?
I have not seen it…
You probably need to contact support (or you account team) and ask for it.
Dave is with Genesys tech support and is the resident Avaya expert.