Automating bulk user de-provisioning and role revocation in Genesys Cloud via SCIM 2.0 DELETE operations using a Java Spring Boot service

What You Will Build

A Spring Boot service that accepts a list of Genesys Cloud user identifiers, revokes all assigned roles via SCIM 2.0 PATCH operations, and permanently de-provisions the accounts via SCIM 2.0 DELETE operations. The implementation uses the Genesys Cloud SCIM 2.0 REST API directly with WebClient for HTTP communication. The tutorial covers Java 17 and Spring Boot 3.2.

Prerequisites

• OAuth 2.0 Client Credentials grant with provisioning:users:write and scim:users:write scopes
• Genesys Cloud SCIM 2.0 API (v2)
• Java 17 or later
• Spring Boot 3.2.x
• External dependencies: spring-boot-starter-web, spring-boot-starter-webflux, com.mypurecloud.api.client:client (Genesys Cloud Java SDK for token management)

Authentication Setup

Genesys Cloud requires OAuth 2.0 Bearer tokens for all SCIM operations. Service-to-service integrations use the Client Credentials flow. You must cache the access token and refresh it before expiration to avoid unnecessary authentication round-trips. The official Java SDK provides OAuthClientCredentialsProvider which handles token retrieval and caching automatically.

package com.example.scim.auth;

import com.mypurecloud.api.client.ApiClient;
import com.mypurecloud.api.client.auth.oauth.OAuthClientCredentialsProvider;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.context.annotation.Bean;
import org.springframework.context.annotation.Configuration;

@Configuration
public class GenesysAuthConfig {

    @Value("${genesys.cloud.subdomain}")
    private String subdomain;

    @Value("${genesys.cloud.oauth.client-id}")
    private String clientId;

    @Value("${genesys.cloud.oauth.client-secret}")
    private String clientSecret;

    @Bean
    public ApiClient genesysApiClient() throws Exception {
        OAuthClientCredentialsProvider credentialsProvider = new OAuthClientCredentialsProvider(
                clientId, clientSecret, subdomain
        );
        credentialsProvider.addScope("provisioning:users:write");
        credentialsProvider.addScope("scim:users:write");
        
        ApiClient apiClient = new ApiClient(credentialsProvider);
        apiClient.setBasePath("https://" + subdomain + ".mypurecloud.com");
        return apiClient;
    }
}

The ApiClient object manages token lifecycle internally. When you extract the token for WebClient usage, you retrieve it via apiClient.getAccessToken(). The SDK automatically refreshes the token when getAccessToken() is called and the previous token is expired.

Implementation

Step 1: Configure WebClient with SCIM Headers and Token Injection

SCIM 2.0 requires specific content negotiation headers. You must set Content-Type: application/scim+json and Accept: application/scim+json on every request. The WebClient bean below attaches the OAuth token dynamically and enforces SCIM headers.

package com.example.scim.config;

import com.mypurecloud.api.client.ApiClient;
import org.springframework.context.annotation.Bean;
import org.springframework.context.annotation.Configuration;
import org.springframework.web.reactive.function.client.WebClient;
import org.springframework.web.reactive.function.client.ExchangeFilterFunction;
import reactor.core.publisher.Mono;

@Configuration
public class ScimWebClientConfig {

    @Bean
    public WebClient scimWebClient(ApiClient apiClient) {
        return WebClient.builder()
                .baseUrl(apiClient.getBasePath() + "/scim/v2")
                .defaultHeader("Accept", "application/scim+json")
                .defaultHeader("Content-Type", "application/scim+json")
                .filter(ExchangeFilterFunction.ofRequestProcessor(request -> {
                    String token = apiClient.getAccessToken();
                    return Mono.just(request.mutate()
                            .header("Authorization", "Bearer " + token)
                            .build());
                }))
                .build();
    }
}

This configuration ensures every outbound request carries a valid token and correct SCIM MIME types. The ExchangeFilterFunction intercepts each request, fetches the current token from the SDK, and injects it into the Authorization header.

Step 2: Implement Role Revocation via SCIM PATCH

Before de-provisioning a user, you must remove all role assignments. SCIM 2.0 defines a PATCH operation for partial updates. You send a PatchRequest object with an op of remove targeting the roles attribute. Genesys Cloud processes this by stripping all role URIs from the user profile.

HTTP Request Example:

PATCH /scim/v2/Users/a1b2c3d4-e5f6-7890-abcd-ef1234567890 HTTP/1.1
Host: example.mypurecloud.com
Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9...
Content-Type: application/scim+json
Accept: application/scim+json

{
  "schemas": ["urn:ietf:params:scim:api:messages:2.0:PatchOp"],
  "Operations": [
    {
      "op": "remove",
      "path": "roles"
    }
  ]
}

Expected Response:

HTTP/1.1 200 OK
Content-Type: application/scim+json
ETag: "d98344f3b4e0b2c1"

{
  "schemas": ["urn:ietf:params:scim:schemas:core:2.0:User"],
  "id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "userName": "john.doe@example.com",
  "active": true,
  "roles": [],
  "meta": {
    "resourceType": "User",
    "location": "https://example.mypurecloud.com/scim/v2/Users/a1b2c3d4-e5f6-7890-abcd-ef1234567890"
  }
}

The Java implementation handles the PATCH request and validates the 200 OK status. If the user already has no roles, Genesys returns 200 OK with an empty roles array. You must handle 404 Not Found if the user identifier is invalid.

package com.example.scim.service;

import org.springframework.http.HttpStatus;
import org.springframework.web.reactive.function.client.WebClient;
import org.springframework.web.reactive.function.client.WebClientResponseException;
import org.springframework.stereotype.Service;
import reactor.core.publisher.Mono;

import java.util.Map;

@Service
public class ScimRoleService {

    private final WebClient webClient;

    public ScimRoleService(WebClient scimWebClient) {
        this.webClient = scimWebClient;
    }

    public void revokeUserRoles(String userId) {
        Map<String, Object> patchPayload = Map.of(
                "schemas", List.of("urn:ietf:params:scim:api:messages:2.0:PatchOp"),
                "Operations", List.of(Map.of("op", "remove", "path", "roles"))
        );

        try {
            webClient.patch()
                    .uri("/Users/{userId}", userId)
                    .bodyValue(patchPayload)
                    .retrieve()
                    .toBodilessEntity()
                    .block();
        } catch (WebClientResponseException e) {
            if (e.getStatusCode() == HttpStatus.NOT_FOUND) {
                throw new IllegalArgumentException("User ID does not exist in Genesys Cloud: " + userId);
            }
            throw e;
        }
    }
}

Step 3: Implement Bulk De-provisioning with Rate Limit Handling

The final step executes the SCIM DELETE operation. Genesys Cloud enforces strict rate limits on SCIM endpoints. A 429 Too Many Requests response includes a Retry-After header indicating the wait time in seconds. You must implement exponential backoff with jitter to avoid cascading failures during bulk operations.

HTTP Request Example:

DELETE /scim/v2/Users/a1b2c3d4-e5f6-7890-abcd-ef1234567890 HTTP/1.1
Host: example.mypurecloud.com
Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9...
Accept: application/scim+json

Expected Response:

HTTP/1.1 204 No Content

A 204 No Content confirms successful de-provisioning. The user account is disabled, removed from all queues, groups, and workflows, and marked for archival. If you encounter a 429, parse the Retry-After header and delay the next request.

package com.example.scim.service;

import org.springframework.http.HttpStatus;
import org.springframework.web.reactive.function.client.WebClient;
import org.springframework.web.reactive.function.client.WebClientResponseException;
import org.springframework.stereotype.Service;

import java.util.List;
import java.util.concurrent.TimeUnit;
import java.util.logging.Logger;

@Service
public class ScimDeprovisionService {

    private static final Logger logger = Logger.getLogger(ScimDeprovisionService.class.getName());
    private final WebClient webClient;
    private final ScimRoleService roleService;

    public ScimDeprovisionService(WebClient scimWebClient, ScimRoleService roleService) {
        this.webClient = scimWebClient;
        this.roleService = roleService;
    }

    public void deprovisionUsers(List<String> userIds) {
        for (String userId : userIds) {
            processUserWithRetry(userId);
        }
    }

    private void processUserWithRetry(String userId) {
        int maxRetries = 3;
        int attempt = 0;
        
        while (attempt < maxRetries) {
            try {
                // Step 1: Revoke roles
                roleService.revokeUserRoles(userId);
                
                // Step 2: Delete user
                webClient.delete()
                        .uri("/Users/{userId}", userId)
                        .retrieve()
                        .toBodilessEntity()
                        .block();
                        
                logger.info("Successfully de-provisioned user: " + userId);
                return;
                
            } catch (WebClientResponseException e) {
                if (e.getStatusCode() == HttpStatus.TOO_MANY_REQUESTS) {
                    attempt++;
                    if (attempt < maxRetries) {
                        long retryAfter = parseRetryAfter(e.getHeaders());
                        logger.warning("Rate limited. Waiting " + retryAfter + "s before retry " + attempt + " for user " + userId);
                        sleepSilently(retryAfter);
                        continue;
                    } else {
                        logger.severe("Max retries exceeded for user: " + userId);
                    }
                } else if (e.getStatusCode() == HttpStatus.NOT_FOUND) {
                    logger.info("User already deleted or invalid: " + userId);
                    return;
                }
                throw e;
            }
        }
    }

    private long parseRetryAfter(org.springframework.http.HttpHeaders headers) {
        String retryAfter = headers.getFirst("Retry-After");
        if (retryAfter != null && retryAfter.matches("\\d+")) {
            return Long.parseLong(retryAfter);
        }
        return 5L; // Fallback to 5 seconds
    }

    private void sleepSilently(long seconds) {
        try {
            TimeUnit.SECONDS.sleep(seconds);
        } catch (InterruptedException e) {
            Thread.currentThread().interrupt();
            logger.severe("Retry sleep interrupted");
        }
    }
}

The retry loop catches 429 responses, extracts the Retry-After value, sleeps for the specified duration, and retries the full operation sequence. This prevents token expiration during long waits and ensures consistent state transitions.

Complete Working Example

The following Spring Boot application demonstrates the full integration. It uses a configuration class for environment properties, a token-aware WebClient, and a service that processes a batch of user IDs.

package com.example.scim;

import com.example.scim.service.ScimDeprovisionService;
import org.springframework.boot.ApplicationRunner;
import org.springframework.boot.SpringApplication;
import org.springframework.boot.autoconfigure.SpringBootApplication;
import org.springframework.context.annotation.Bean;
import org.springframework.core.env.Environment;

import java.util.List;

@SpringBootApplication
public class ScimDeprovisionApplication {

    public static void main(String[] args) {
        SpringApplication.run(ScimDeprovisionApplication.class, args);
    }

    @Bean
    public ApplicationRunner runner(ScimDeprovisionService service, Environment env) {
        return args -> {
            String userIdsProperty = env.getProperty("genesys.cloud.deprovision.user-ids", "");
            if (!userIdsProperty.isEmpty()) {
                List<String> userIds = List.of(userIdsProperty.split(","));
                System.out.println("Starting de-provisioning for " + userIds.size() + " users...");
                service.deprovisionUsers(userIds);
                System.out.println("De-provisioning batch completed.");
            } else {
                System.out.println("No user IDs provided. Set genesys.cloud.deprovision.user-ids property.");
            }
        };
    }
}

application.properties

genesys.cloud.subdomain=example
genesys.cloud.oauth.client-id=YOUR_CLIENT_ID
genesys.cloud.oauth.client-secret=YOUR_CLIENT_SECRET
genesys.cloud.deprovision.user-ids=a1b2c3d4-e5f6-7890-abcd-ef1234567890,b2c3d4e5-f6a7-8901-bcde-f12345678901

Run the application with java -jar target/scim-deprovision-0.0.1-SNAPSHOT.jar. The ApplicationRunner triggers the batch process on startup, processes each user sequentially with rate-limit awareness, and logs the outcome.

Common Errors & Debugging

Error: 401 Unauthorized

• Cause: The OAuth token is expired, malformed, or missing the required scopes.
• Fix: Verify the client credentials in application.properties. Ensure the OAuth application in Genesys Cloud has provisioning:users:write and scim:users:write scopes assigned. Restart the application to force a fresh token fetch.
• Code fix: The OAuthClientCredentialsProvider automatically refreshes tokens. If you bypass it, implement token expiration checking via the exp JWT claim.

Error: 403 Forbidden

• Cause: The OAuth application lacks SCIM provisioning permissions, or the user account is protected by admin controls.
• Fix: Navigate to the Genesys Cloud admin console, locate the OAuth application, and enable SCIM provisioning access. Verify the service account has Provisioning:Users:Write permissions.
• Code fix: No code change required. Adjust IAM permissions in the Genesys Cloud tenant.

Error: 429 Too Many Requests

• Cause: You exceeded the SCIM endpoint rate limit (typically 10-20 requests per second per tenant).
• Fix: Implement the retry logic shown in Step 3. Parse the Retry-After header strictly. Do not ignore it.
• Code fix: The processUserWithRetry method already handles this. Increase maxRetries if your batch size is large. Add a fixed delay between successful requests to stay under the limit.

Error: 404 Not Found

• Cause: The user identifier does not exist, or the user was already deleted.
• Fix: Validate user IDs against the Genesys Cloud user directory before submission. SCIM DELETE is idempotent in some implementations, but Genesys returns 404 for missing users.
• Code fix: The service catches 404 and logs it as informational rather than fatal. This prevents batch failures when processing stale lists.

Official References

• Genesys Cloud SCIM 2.0 API Documentation
• Genesys Cloud OAuth 2.0 Client Credentials Flow
• Genesys Cloud Java SDK Reference
• IETF SCIM 2.0 Core Specification
• IETF SCIM 2.0 Protocol Specification