Trying to understand the specific behavior when a custom data retention policy conflicts with default compliance logging in Genesys Cloud. The system appears to drop events silently.
We configured a 90-day retention for call recordings in the UK2 region, yet the audit trail shows deletions after 30 days. This contradicts the documentation for automated cleanup jobs.
Can someone clarify if the compliance module overrides the user-defined retention settings via the REST API? Need to ensure we meet GDPR requirements without manual intervention.