Is it possible to configure the retention period for specific Architect flow execution logs beyond the standard 30-day window provided in the Admin console? Our compliance team has raised a critical concern regarding the visibility of data processing activities for GDPR audits. Currently, the Conversation Detail view and the Flow Execution logs only provide immediate historical data, which is insufficient for quarterly compliance reviews. We require a mechanism to export or archive these logs for a minimum of 24 months, specifically focusing on data actions that interact with PII-heavy external systems.
The current setup involves multiple flows handling customer data modification via secure tunnels. While the platform provides robust real-time monitoring, the lack of long-term archival options for flow-specific events creates a significant gap in our audit trail. We have attempted to use the Reporting API to extract this data, but the endpoints for flow execution details do not seem to support queries older than the standard retention period. This limitation forces us to maintain redundant logging mechanisms on our side, which adds unnecessary complexity and latency to our overall architecture.
We are operating in the Europe/Paris region, and the data sensitivity requires strict adherence to local regulations. The issue is not with the real-time performance but with the historical availability of execution metadata. Specifically, we need to track which agents or automated flows accessed or modified customer records during a specific time frame for audit purposes. The standard export features in the Performance dashboard do not include the granular flow step details required for this level of scrutiny.
Has anyone implemented a workaround for this limitation? Perhaps there is a specific API endpoint or a configuration setting within the tenant that allows for extended log retention or automated archival to an external storage solution? Any insights on how other enterprise tenants handle this compliance requirement would be greatly appreciated.
Thank you.