No idea why this is happening, the Genesys Cloud Admin Console audit logs lack sufficient granularity for compliance verification during bulk BYOC trunk credential rotations.
- Managing 15 BYOC trunks across APAC regions requires strict adherence to security protocols, specifically regarding SIP credential updates and failover logic validation.
- Recent internal audits highlighted a critical gap: the standard audit logs only record the high-level event of ‘Trunk Configuration Updated’ without detailing which specific fields were modified.
- This lack of detail makes it impossible to distinguish between a routine SIP credential refresh and a potentially malicious alteration of outbound routing rules or carrier failover priorities.
- The current logging behavior obscures the exact timestamp and user action for changes to sensitive fields like ‘SIP Username’, ‘SIP Password’, and ‘Failover Strategy’.
- Attempts to retrieve more detailed metadata via the GET /api/v2/audit/events endpoint have proven insufficient, as the payload structure remains generic for trunk configuration changes.
- The JSON response from the API endpoint provides a ‘changes’ object, but it often aggregates multiple field updates into a single entry, lacking the atomicity required for forensic analysis.
- For example, when rotating credentials for the Singapore primary trunk, the log entry groups the password change with a minor update to the ‘Description’ field, making it difficult to isolate the security-critical action.
- This aggregation issue complicates the generation of compliance reports for SOC 2 Type II audits, where specific evidence of who changed what and when is mandatory.
- The environment involves complex SIP registration logic with carrier-specific quirks, necessitating precise tracking of configuration drift and credential lifecycle events.
- Is there a known limitation in the current Genesys Cloud version regarding audit log depth for BYOC trunk configurations?
- Or is there an alternative API endpoint or webhook mechanism that can capture these granular changes in real-time?
- The goal is to ensure that every credential rotation and routing change is individually logged with full context for security review purposes.