Audio Toaster

NICE CXone API & Integrations
1

Hi,

Another question with toaster popup, is it possible to play audio when toaster popup. Any parameter to enable it?

genesys.wwe.service.system.popupToast({
title: “Alert Message”,
iconUrl: msgURL,
subject: “Testing”,
message: “Click Yes/No”,
buttons: buttonName,
buttonShowDismiss: false
}, succeeded, failed);

Thanks,
Kumar

2

You could just do it through javascript itself.

After you call the popupToast method:


genesys.wwe.service.system.popupToast({
                        title: "Alert Message",
                        iconUrl: msgURL,
                        subject: "Testing",
                        message: "Click Yes/No",
                        buttons: buttonName,
                        buttonShowDismiss: false
                    });

// Here you place a code to play the audio, for example:
new Audio('https://www.your-domain.com/your-audio-file.mp3').play();