AttributeCollectedDigits are EMPTY

Voice & Telephony
1

Hi,

I have created a new simple strategy in IRD. we are testing using WDS application internal call. i have entered the digits as per prompt. But its not routed to the target while checking logs i have found the empty CED value. Please assist.

  1. DTMF is added in DN annex.
    2.Enabled Tserver>option>sip-dtmf-send-rtp>True in SIP.

URS LOG:

15:52:07.834_T_I_006c0294c6a8b00f [14:0c] EventTreatmentEnd is received for ts SIPSRV[Switch] (this dn=5000)
15:52:07.834_A_I_006c0294c6a8b00f [14:0d] <-----------TMESSAGE
_B_I_006c0294c6a8b00f [07:1a] play treatment end===========>TREATMENT_NONE
_B_I_006c0294c6a8b00f [07:1a] call states: s=7 d=0 t=0
15:52:07.834_I_I_006c0294c6a8b00f [09:05] >>>>>>>>>>>>resume interp(0), func:TreatmentPlayAnnouncementAndDigits
_I_I_006c0294c6a8b00f [09:04] ASSIGN: var(LOCAL) ← STRING: “”

2

Check if the DTMF was recognized by the system (MCP, StreamManager, etc.)

3

Thanks Kubig,

I don’t think the DTMF was recognized by the MCP, As i have checked the MCP log and found no value.

Do we have to configure any options at MCP ?.

MCP LOG:
2016-12-20 15:50:32.463 DBUG 00A60185-100058B2 14812 08500000 SessionConfiguration.C:86 SessConfig::GetValue - Param=[mpc.rtp.dtmf.send]; Value=; [Local]
2016-12-20 15:50:32.463 DBUG 00A60185-100058B2 14812 08500000 MPCSessionConfig.cxx:367 MPCSessionConfig - Local: Param=mpc.rtp.dtmf.send; Value=; Found=No

4

Ok check the signalization and the SDP if the parameters are correct

5

check sip server logs, you should see the DTMF inputs in there. Forget the strategy, check the signaling first.

6

DTMF inputs on SIP server level in case using DTMF in RTP? SIP has nothing to do with RTP (except SDP)

7

Hummm there could be a mismatch on the SDP…so checking SIP Server would be the start of the conversation

8

Hi Bro’s

I have checked the sip option ‘sip-dtmf-send-rtp’ is false.

Please check the Sip log for your refence,

  1. Highlegted red line is the input digit in the ’ RequestSendDTMF’ field.
  2. But its not there in the “EventDTMFSent” field.
  3. I have highlited the epmty CED value in the ‘RequestAttachUserData’ field.
    RequestSendDTMF
    AttributeReferenceID 9
    AttributeThisDN ‘1015’
    AttributeDTMFDigits ‘11’
    AttributeConnID 006c0294c6a8b017
    16:20:22.311 Int 04543 Interaction message “RequestSendDTMF” received from 980 (“WDS_tom”)
    16:20:22.311 – created: CRequest@29e48f0 RequestSendDTMF-WDS_tom[980]/9

16:20:22.3110 [0] 8.1.101.97 send_to_client: message EventDTMFSent
AttributeEventSequenceNumber 000000000000233e
AttributeTimeinuSecs 311000
AttributeTimeinSecs 1482403822 (16:20:22)
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 0
AttributeReferenceID 9
AttributeThisDNRole 1
AttributeAgentID ‘3001’
AttributeThisDN ‘1015’
AttributeANI ‘1015’
AttributeDNIS ‘5000’
AttributeUserData [106] 00 02 00 00..
‘IW_CaseUid’ ‘44146c22-8c3f-4cda-acbb-3d04424cad1b’
‘IW_BundleUid’ ‘f1ffd0f1-fc5c-4339-b1c0-f2ba60447792’
AttributeCallUUID ‘EU34OMVI4H0NT91OV7A77N72IK00000R’
AttributeConnID 006c0294c6a8b017
AttributeCallID 16777243
AttributePropagatedCallType 1
AttributeCallType 1
AttributeCallState 0
AttributeThisDN ‘1015’
16:20:22.311 Int 04545 Interaction message “EventDTMFSent” sent to 980 (“WDS_tom”)
16:20:22.311 Trc 04542 EventDTMFSent sent to [980] (00000026 WDS_tom 192.168.1.163:4567)
– thisCall by party

RequestAttachUserData
AttributeThisDN ‘5000’
AttributeConnID 006c0294c6a8b017
AttributeUserData [10] 00 01 00 00..
‘CED’ ‘’
AttributeReferenceID 84

9

Is there any findings.. ?

10

Ermmm…you should say to us lol we don’t have access to your platform.
Wait, who is sending this dtmf? The agent? Or the customer?

Enviado de meu E6633 usando Tapatalk

11

Well, We all know that the DTMF is for customer, Since I am testing this call flow in the local environment internally, The DTMF input was send from WDS (agent desktop).