Attached data from Web page to ORS Engagement strategy

Architect & Flows
1

Hi guys,

can anyone please help with an problem I have with the web engagement strategy?
I need to send a specific custom page ID from the web page to the ORS engagement strategy either as a specific KVP or in the jsonEvent key but I can seem to find how this is done. I have the initial _gt.push([‘config’… in the instrumentation script where dslResource, httpEndpoint, etc is being sent. Can I put one more data here and somehow catch it on the other side (ORS strategy)?

Thanks,
vma

2

If the custom PageID is accessible through the DOM you can easily use the DSL for that. In other cases, you have to send these data directly from front-end web pages through available API as is described in documentation.

3

Hi Kubig,

in dsl I have a basic 30 secs timeout event

How do I declare here a custom data? and how can I retrieve this in the routing? The data is available through DOM so this is not a problem.
I can’t find this process described in the documentation.

Thank you,
Mihai

4

Hi vma,

Look at GWE API Reference, section Business Events DSL, element. There is even a sample in the guide.

R.

5

Thanks Rene,
that helped alot somehow I missed that chapter.
Now I added an attached data to the dsl event and I can see it in GWE and routing but without any value. I tried for the sake of testing with a hardcoded value:

Still in jsonEvent:
Engagement Profile [305ddc74-ae41-4736-b078-9bfe96994052] was updated with UserData [{"HotLead_globalVisitI… "webreason":"","ixnType":"proactiveChat" …}]

Do you know why the attached data is being transmited without the value?

Thanks,
vma

6

My test GWE is down at the moment so cannot test it. However, documentation says that “Its value can be any JavaScript code which returns a serializable object”. It means that server probably treats xxx as an object. I would enclose the value by apostrophes so it’s treated as string and not as an object:

R.

7

Or maybe {}?

8

This was it! Using apostrophes did the trick!

Thanks a lot René!