Call comes in on RP 1234 and a strategy is loaded on it to target skilled agents across two call centers. when it picks up agents on another call center it would use the ERPs ofcourse and transfer the call with data.
Now my question is can I configure this Route point 1234 to use only a set of ERPs on the target switch/Tserver?
I know the epn option set on the ERPs and ACD Queues, I have used that before for in-front architecture and queue based routing. But this is behind switch and skill based routing.
Switch is Avaya, and Tserver version is 6.5 on originating Tserver and 7.2 on destination Tserver.
Any suggestions please!