ASR / TTS Nunance integrated with GVP8.1 license purchase ?

Architect & Flows
1

Hi Thecnical Guys,
I am Presale Genesys Contact Center from Thailand. I need help from your guys that have experience ASR/TTS. I would like to know that

  1. ASR (Speech Regonize 9.0) and TTS (Vocalizer 5.0) both of Nunance product requires any license from Genesys when Implement GVP8.1.
  2. TTS (Vocalizer) I wonder I have check from the demo doctor. Look like it application stand for Convert text to .wav then user must manual deploy .wav to the Voice Application folder. Is possible TTS System read text from the database and then announce Voice Automatic with out manual deploy voice file ?

Pranpong

2

1.For TTS/ASR you do not require any license on Genesys site. Only license directly for TTS/ASR Nuance.
2. Yes, it is. What will be the input for TTS depends on your deployment,configuration and scripts as well.

3

Thank you so much. Last Question . I have still create object application on Genesys Environment with 3rd party type?

4

I do not know what version are you using, but in R8.x you will use RAP (Resource Access Point) instead of 3rd party. But from my point of view, both templates are equals, only pre-defined options are different. So, you can use both I think.

5

Many thanks Kubic. Your information are very usefull to me. If any suggest. Please advice.

Cheers

Pranpong