Can’t get this config to load properly… Specifically, the Set Variable node in Architect is failing with a 500 Internal Server Error when attempting to store the full conversation transcript from the Genesys Cloud AI Bot into a ServiceNow incident record via a Data Action webhook. The environment is Genesys Cloud UK East, latest release, integrating with ServiceNow (Tokyo Release). The issue appears to be related to the payload size exceeding the default limit for the REST API endpoint, despite the JSON structure being valid. The AI Bot node captures the full interaction history, which grows rapidly during complex troubleshooting flows. When the payload exceeds approximately 15KB, the ServiceNow endpoint rejects the request, causing the Architect flow to error out and terminate the conversation. I have verified the ServiceNow side accepts larger payloads via direct API testing, so the bottleneck seems to be within the Genesys Cloud Data Action execution or the intermediate webhook proxy. Has anyone encountered similar size limitations with AI Bot context passing to ServiceNow? Below is a sample of the payload structure being sent:
{
"incident": {
"short_description": "AI Bot Failed Resolution",
"description": "Full transcript here...",
"contact_type": "digital",
"channel": "webchat"
}
}