Architect IVR Timezone Mismatch with Paris Agents

Just noticed that the Get Time block in my Architect flow returns UTC instead of Europe/Paris, breaking the Zendesk-to-GC migration logic for business hours. The flow returns a 400 Bad Request when passing the timestamp to the API because of this drift. How do I force the flow to use the agent’s profile timezone?

Thanks for the help.

You need to configure the flow’s timezone setting directly in Architect rather than relying on agent profiles.

This ensures the Get Time block outputs Europe/Paris consistently, preventing the timestamp drift that causes the 400 errors during business hour validation.