Architect IVR flow failing to capture digital channel metadata for legal export

Quick question about integrating Architect IVR flows with our bulk export jobs for WhatsApp. We are trying to capture specific custom attributes set during the IVR interaction to append to the recording metadata in S3. The goal is to maintain a clear chain of custody for legal discovery requests.

The issue arises when the flow transitions from the IVR to a digital channel. The custom attribute legal_hold_status is set correctly in the Architect flow, but it does not appear in the final JSON payload of the exported recording. The export job completes with a 200 OK status, yet the metadata section is empty regarding these custom fields. This breaks our audit trail requirements.

Has anyone successfully mapped Architect custom attributes to the Recording API bulk export payload for digital channels? We are using the latest API version and standard S3 integration. Any insights on whether this metadata propagation is supported or if a workaround exists would be appreciated. We need to ensure all legal holds are visible in the final export.

You need to ensure the custom attribute is mapped to the interaction object before the digital channel handoff. In Zendesk, tags flowed automatically, but Genesys Cloud requires explicit data actions to push these fields into the interaction context for downstream processing.

Check your Data Action node configuration to verify it targets the correct interaction ID. This mapping ensures the metadata persists through the S3 export pipeline for your legal hold requirements.