Trying to look up a customer by phone number in an Architect flow. The external contact action keeps returning a 404 Not Found, even though the contact exists in the org. I’ve verified the phone number format is E.164. Here is the config I’m using:
{
"actionType": "GetExternalContactAction",
"contactId": "${phoneNumber}"
}
Is there a specific indexing delay or a different lookup key required? The docs are vague on error handling for this specific action.