Quick question about the interaction between Genesys Cloud Architect flows and ServiceNow Data Actions when routed through the EU1 BYOC edge. We have a complex IVR flow designed to capture customer details and trigger an incident creation in ServiceNow via a REST API call. The flow works perfectly in the US1 region, but when deployed to EU1 (euw1.pure.cloud), the Data Action node consistently fails with a 408 Request Timeout after exactly 30 seconds. The ServiceNow REST API endpoint is hosted in a private cloud instance with strict firewall rules, and we have verified that the Genesys Cloud IP ranges for EU1 are whitelisted. The webhook payload sent from the Architect flow includes all mandatory fields: short_description, caller_id, and category. However, the timeout occurs before any response is returned from ServiceNow. We have checked the ServiceNow logs, and there is no record of the request being received, which suggests the packet is being dropped or timed out at the Genesys Cloud edge level before it reaches the target server. The Architect flow is configured with a 60-second timeout on the Data Action node, yet the failure happens at 30 seconds. We have also tried reducing the payload size to minimal JSON, but the issue persists. The latency between the EU1 edge and the ServiceNow instance is typically under 100ms, so network delay is unlikely to be the root cause. We are using the latest version of the Genesys Cloud Data Actions framework and have verified the API credentials are valid. The flow is triggered by a digital channel conversation, and the screen pop functionality is disabled to isolate the issue. We have cross-referenced the documentation for Data Actions and BYOC edge configurations, but there is no specific guidance on timeout behavior for cross-region API calls. Is there a known limitation with the EU1 edge regarding outbound HTTP requests to external services? Or could this be related to the TLS handshake configuration on the edge? Any insights into troubleshooting this specific timeout scenario would be appreciated.